Returns & Refunds
- It is the customers responsibility to check that all the details on the order form are correct.
- We require notice within 24 hours of the original order date to cancel or amend orders.
- The deposit would be non refundable for any cancelled orders involving alteration or color matched products.
- Custom alteration, colour matched or products that are made to order are non refundable.
- For hygienic reasons, mattresses and bedding can not be returned once they have beenremoved from their packaging.
- Products that are damaged upon delivery will be replaced and refunded if the product is delivered damaged.
- We offer a 14 days return policy, where the customers can return the product ensuring that the products is in its original condition and packaging. (Buyer will be responsible for the return delivery either paying an amount of £50 or making other arrangements.)
- Before ordering please observe the dimensions of the bed to ensure the bed can get to the room you want it to.